Radiance Workstation
Terms & Conditions
Effective 4 October 2026
1. Who we are
Radiance Workstation is the trading brand of a sole proprietor and the supplier of the Radiance Workstation software and account services. In these terms, “we”, “us”, and “our” refer to the proprietor operating under this brand. You can contact us at hello@radiance-workstation.com.
2. Product and intended use
Radiance Workstation is desktop software for radiotherapy education, training, and research, with imaging, contouring, anatomy reference, and collaborative learning tools. It is not intended for clinical diagnosis, treatment planning, or treatment decisions. You are responsible for ensuring that your use and your project data are lawful and appropriate.
3. Accounts and access
Provide accurate account information, protect your credentials, and report suspected unauthorized access promptly. Individual Pro access may be used on multiple registered devices, with only one device active at a time. Do not share individual account credentials or bypass licensing controls. Organization access is governed by the agreed number of users or devices and the applicable quotation.
4. Plans and digital delivery
Education Free provides the features listed on our Pricing page. Pro provides the paid features described for the selected plan, including any stated limitations or optional capabilities. A subscription provides licensed access rather than ownership of the software. After a successful payment is confirmed, access is made available through your account; workstation downloads and installation are required. Contact support if access has not appeared. Organization deliverables, pricing, and activation are confirmed in a written quotation before purchase.
5. Payments, renewal, and cancellation
Paddle acts as Merchant of Record and authorized reseller for purchases processed through Paddle. The checkout shows the currency, taxes, billing interval, total payable, and any promotional or renewal terms before you pay. Monthly and annual subscriptions renew automatically unless canceled before renewal. You can cancel through billing management in your account or the billing link supplied by Paddle. Cancellation stops future renewal and normally leaves access in place until the paid period ends; it does not automatically refund an earlier payment. Paddle Buyer Terms also apply to the transaction.
6. Refunds
Our additional first-purchase Pro refund policy covers verified material technical problems reported within 14 calendar days of payment that remain unresolved after reasonable support. It is not a satisfaction guarantee or a free trial. Our Refund Policy explains eligible issues, payment errors, exclusions, and the review process. Mandatory consumer rights and Paddle’s own refund decisions remain unaffected.
7. Responsible use and privacy
Do not upload medical images, patient identifiers, treatment-planning files, or confidential clinical screenshots to this account portal or to support requests. Use appropriately de-identified learning materials in the workstation and follow your institution’s policies. Our Privacy Policy explains how account information is handled. Do not misuse the service, distribute the software without permission, or interfere with another user’s access.
8. Service and intellectual property
We retain rights in the software, brand, and website. You retain rights in your own lawful project content. We may maintain or update the software and account services and may restrict access for fraud, misuse, or security risks. We will communicate material changes affecting an active subscription where practicable. We do not promise uninterrupted service or that educational outputs are suitable for clinical use.
9. Liability and your rights
To the extent allowed by applicable law, we are not responsible for indirect loss or for decisions made outside the product’s educational purpose. Nothing excludes liability or remedies that cannot lawfully be excluded, including applicable consumer protections. Contact us first if you have a concern so we can work toward a resolution.
10. Changes and contact
We may update these terms and will display the effective date here. Material changes affecting your account will be communicated through an appropriate account or contact channel. Questions about the product, access, or these terms can be sent to hello@radiance-workstation.com.